Refund policy

We want you and your pet to love every FetchHarbor order. If something isn't right, here's how we make it right.

30-day returns

You can request a return within 30 days of receiving your order. Items must be unused, unwashed and in their original packaging with all accessories included.

How to start a return

Email us at fetchharborstore@gmail.com with your order number and the item you'd like to return. Please don't send items back without contacting us first — we'll reply within 1–2 business days with the return address and instructions.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or issue a full refund — you won't need to pay for any return shipping.

Return shipping

For change-of-mind returns, the customer pays for return shipping. Original shipping on our orders is free, so nothing is deducted for it.

Items we can't accept back

For hygiene reasons, grooming clippers, grooming kits and blades that have been used, and costumes or bandanas that have been worn, can't be returned unless they arrived damaged or defective.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days (your bank may take a few extra days to post it).

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

Questions? Email fetchharborstore@gmail.com — we're happy to help.